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Orders
Below are some of are common questions about orders
How do I make a purchase?
Please place an order through the website and choose carefully with size options.
How do I know if my order is confirmed?
You will receive a confirmation email after purchase with all details of order and invoice. This will include print name, sizing and type of frame if ordered.
Can I change my shipping address after my order is placed?
If you need to change your address, please do so within 24 hours. While we are custom making your order you can change before we ship.
Do colours on the website exactly match the product?
Colours may vary due to screen differences and are not considered a fault. We do our best to ensure the images portray the correct colour of the artwork.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Is the shipping free?
Yes. Australia Wide shipping is already included in the price.
Do you ship internationally?
Not at this stage as we currently servicing Australian customers only.
When will my order be shipped?
As all framed and unframed pieces are custom printed and framed, please allow 2-5 days before shipping as this process is hand made.
Can I return my print or framed print?
Yes! Take 14 days to see if this print suits you. If you don't like it please let us know and we can organise a return. Refund Policy
How long will it take until I receive my order?
We use Sendle and Couriers Please and as items are considered bulky shipping can take 3-5 business days depending on location within Australia. You will receive tracking information once sent.
What if my item arrives damaged or faulty?
Inspect your order immediately upon delivery.
Report damages within 24 hours with photos.
Keep original packaging for returns.
We offer a repair, replacement, or refund for major faults under Australian Consumer Law. Description
